AG Facilities Solutions (AG FS) has launched its latest IT solution ‘SMS Your Service Request’.
This service aims to enhance customer-centric service approach with the use of technology, the FM company said in a press statement.
Mohamed Adil – COO of AG Facilities said that this new value-added solution provides an additional channel for customers to register service requests.
“Customers simply need to send a SMS in a pre-defined format to 5240. This automatically registers the request and the customer gets regular updates until completion,” he said.
AG FS claims that the SMS service is the first of its kind in the region for the FM sector.
Adil added: “Initiatives such as these are part of our endeavor to be in the forefront of introducing innovative solutions like the customer web-based portal, iOS and android apps, in-house propriety CAFM software and PDA’s.